zia Casino & Sportsbook Terms

When you create an account on zia, you agree to our terms of service and accept the policies that govern deposits, withdrawals, settlement, and dispute resolution. Our platform operates under jurisdiction-restricted access—we do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of zia comply with their local legal requirements.

We at zia set out these terms to ensure transparent operation across our sportsbook, live-dealer casino, slot games, and esports markets. Account opening begins with email verification, KYC document submission, and selection of a deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Once verified, your account balance applies equally to all game categories: football markets covering Liga 1, Piala Indonesia, Piala AFF, and Champions League; live-dealer tables; and esports offerings.

This page outlines your obligations when using zia, our settlement and withdrawal procedures, and how disputes are resolved. By accessing our platform, you accept these terms in full.

Account Conditions and zia User Obligations

Account opening on zia requires you to be a legal adult in your jurisdiction and to provide accurate personal information. During KYC verification, we collect identity documents, address proof, and payment method details. Incomplete or fraudulent submissions result in account suspension pending review. We at zia reserve the right to request additional verification at any time, particularly during periods of high transaction volume—such as Liga 1 season openers, Piala AFF finals, or Idul Fitri holiday periods when deposit velocity increases.

Your zia account is personal and non-transferable. You are responsible for maintaining the confidentiality of your password and two-factor authentication credentials. We do not hold liability for unauthorized access resulting from your failure to protect your login details. If you suspect account compromise, contact our support team immediately via the in-platform chat to initiate a password reset and account freeze.

Prohibited conduct on zia includes using multiple accounts to circumvent account preferences, accessing the platform from a prohibited jurisdiction, exploiting technical glitches, and colluding with other users to manipulate odds or game outcomes. We at zia monitor all accounts for suspicious patterns and reserve the right to forfeit winnings and terminate accounts that violate these prohibitions. Refunds are not issued for accounts closed due to rule violation.

Deposits and Withdrawal on zia

Deposits on zia are processed immediately after payment confirmation from your chosen method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). Your account balance updates in real time. We do not charge deposit fees; however, your payment provider may apply their own charges, which are outside our control. Minimum and maximum deposit amounts are displayed during the transaction process and vary by payment method.

Withdrawals on zia follow a standard verification sequence. You request a payout via your account dashboard, selecting your preferred withdrawal method. Our system verifies your account status, KYC compliance, and recent transaction history. Processing completes within standard verification windows without additional delays. We do not guarantee fixed withdrawal times—processing duration depends on your bank's settlement procedures and whether post-withdrawal review is required. During high-volume periods—such as Champions League finals or Idul Adha holidays—verification queues may extend but our procedures remain unchanged.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfer (online payment, e-wallet, mobile banking, local payment) accepted. Processed instantly upon confirmation.

Withdrawal methods

Same methods as deposits. Subject to KYC verification and standard account review.

Minimum withdrawal

Set withdrawal threshold varies by method. Displayed on withdrawal page.

Verification window

Standard processing without fixed time guarantee. Bank settlement times apply.

Settlement, Disputes, and Our zia Policy

Settlement on zia is automatic and tied to official outcomes. Football markets settle minutes after final whistle based on official match data. Live-dealer hands settle instantly on completion; slots settle on spin conclusion. We do not delay settlement for any reason. Your account balance updates immediately, and disputed settlements are reviewed only where technical error or data corruption is proven. Casual disagreement with odds or outcome prediction does not constitute grounds for dispute.

We at zia reserve the right to void bets placed under any of the following circumstances: technical malfunction affecting odds display or bet placement; match postponement or cancellation before completion; obvious data entry errors by our systems; or bets placed in violation of our terms. Voidance results in bet stake refund to your account, not cancellation of the original transaction. You are notified of void bets via your account dashboard and in-platform notification.

Dispute resolution on zia begins with submission via our support channel. Provide your account details, bet reference, market description, and specific claim. Our review team investigates using bet logs, settlement data, and official match records. Investigation typically completes within five business days. If we determine our settlement was correct, your claim is closed and no adjustment is issued. If we identify error, affected account balances are credited. We do not offer compensation beyond corrected settlement—no additional payout for dispute inconvenience is available.

Our zia terms apply equally across all jurisdictions where we operate. We do not offer our services in jurisdictions where online wagering is prohibited, and we strictly enforce this restriction through IP detection, account verification, and payment-method validation. Users accessing zia from prohibited jurisdictions do so at their own legal risk. We reserve the right to terminate such accounts without refund if discovered. By using zia, you confirm that your jurisdiction permits your access and use of our platform under local law.

Questions about our zia terms can be directed to our support team via in-platform chat or email. We maintain English-language support and respond to account, settlement, and policy inquiries during standard business hours. For urgent matters—account suspension, unauthorized access, or payment issues—use the priority support queue. These terms are subject to occasional updates; material changes are communicated via email to registered account holders. Your continued use of zia following such updates constitutes acceptance of revised terms.