zia Privacy Policy

This page describes what we collect when you use zia and how we keep that data protected. We at zia operate across football sportsbook markets, live-dealer tables, slot games, and esports offerings. Account creation, deposits, withdrawals, and gameplay all generate data—your email, identity documents, payment method details, transaction history, and bet records. Our approach is to collect only what is necessary for account verification, payment processing, and legal compliance.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of zia comply with their local legal requirements. Our data handling reflects this jurisdictional boundary: if you access zia from a restricted jurisdiction, we may detect and restrict your account. Your data is retained according to our retention schedule, which varies by data type and applicable law.

Your privacy on zia is secured through encryption, access controls, and third-party audit. We do not sell your personal information to advertisers or unrelated businesses. Our processors—payment gateways, identity verification providers, and hosting infrastructure—operate under data-protection contracts that bind them to our standards.

What We Collect on zia

Account opening requires your full name, email, date of birth, and phone number. During KYC verification, we collect identity documents (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and banking information (account holder name, bank name, account number). We also collect your IP address, device type, and browser fingerprint for fraud detection and account security. When you transact on zia, we log deposit and withdrawal timestamps, amounts, payment method, and settlement status. When you place bets on football markets covering Liga 1, Piala Indonesia, Piala AFF, or Champions League, or play slots, live-dealer tables, or esports games, we record bet type, stake, odds, settlement outcome, and game session data.

We collect this data only to verify your identity, comply with anti-money-laundering regulations, process your transactions, settle your bets, prevent fraud, and respond to your support requests. We do not collect data for marketing purposes without your explicit consent. If you opt into promotional emails, we use your email address to send zia newsletters and market updates; you may unsubscribe at any time via the link in those emails.

Third-Party Processors on zia

We work with specialized processors to deliver our zia service. Payment gateways (such as those handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, e-wallet) receive your transaction details and confirm settlement. Identity verification providers (KYC vendors) receive your documents and personal data to confirm your identity. Hosting providers store our servers, which may sit outside your jurisdiction but are subject to data-protection agreements. Email service providers deliver your zia account notifications and promotional content. Fraud-detection services receive your transaction patterns and device information to flag suspicious activity. Each processor is contractually bound to use your data only for their designated service and to meet our data-protection standards.

Payment processors

Handle your deposits and withdrawals; receive transaction data only.

KYC vendors

Verify your identity; receive documents and personal details; retain data per their own policy.

Hosting providers

Store zia servers; may operate outside your jurisdiction but are bound by data-protection contracts.

Fraud detection

Analyze transaction patterns and device data; do not retain personal identifiers.

Your Rights and Our zia Data Practices

You have the right to request a copy of your data held by zia. Submit a data-subject-access request via our support channel; we will respond within fifteen business days with your account details, transaction history, and any other personal information we hold. You may also request correction of inaccurate data—for example, if your name or address record on zia is wrong, contact support to update it. You may request deletion of your data, subject to our legal retention obligations; some data (such as transaction records for anti-money-laundering compliance) must be retained for a statutory period even after account closure.

We at zia retain your data according to a defined schedule. Account information and identity documents are retained for the lifetime of your account plus five years after closure (to comply with financial-crime legislation). Transaction records are retained for seven years minimum. Gameplay data is retained for two years. If your account is flagged for rule violation or suspected fraud, we retain all related data indefinitely. You may request early deletion where not prohibited by law, but we cannot guarantee approval if legal or compliance reasons apply.

Cookies on zia enable session management, fraud detection, and analytics. We use first-party cookies (set by zia itself) to remember your login state and user preferences. We may use third-party analytics cookies (via providers such as standard web analytics vendors) to measure site traffic and user behavior, but these do not collect personal identifiers and can be disabled via your browser settings. We do not use tracking pixels or cross-site cookies for advertising purposes. If you disable cookies, some zia features (such as bet placement and account management) may not function.

Contact our support team via in-platform chat or email if you have privacy concerns, wish to exercise your data rights, or suspect a data breach. We maintain English-language support and respond to data-subject requests within fifteen business days. If you believe we have mishandled your data or violated applicable privacy law, you may lodge a complaint with your local data-protection authority. Our zia privacy practices apply equally across all supported jurisdictions. These policies are subject to periodic updates; material changes are communicated via email to registered account holders. Your continued use of zia following such updates constitutes acceptance of revised privacy terms.