ziaFrequently Asked Questions
Users ask zia about account setup, deposit and withdrawal methods, game rules, security practices, and account management. This page answers the most common questions our support team receives. If you need additional help after reading these answers, our support team is available to assist with account-specific issues.
This FAQ covers account registration, payment options, game categories, and security features. Read the sections below to understand how our zia platform works, what payment methods we support, and how to protect your account. For detailed policy information, see our terms and conditions and privacy policy
The answers here reflect standard practices on zia. Specific account details, withdrawal timelines, and transaction limits may vary based on your account status, verification level, and payment method. If your question is not answered here, contact our support team — they can provide account-specific guidance and walk you through any process step by step.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game categoriesfootball betting, live-dealer tables, slots, esports markets
- Account security and supportaccount protection, two-factor authentication, and contact information
Read the answers below grouped by topic. Click any question to reveal the answer. If you cannot find what you need, contact our support team.
Account and registration
Registration on zia requires your full name, email address, username, a strong password, and mobile phone number. We verify your email via a confirmation link and your phone via SMS code. After account creation, we collect Know Your Customer (KYC) documents — a valid government-issued ID such as a passport or national ID — to confirm your identity and age. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. Once KYC is confirmed, you can deposit funds and access all zia markets.
zia policy allows only one active account per user. If we detect duplicate accounts registered under the same name, email, phone number, or payment method, one account will be suspended and funds may be withheld pending verification. Using multiple accounts violates our terms and conditions. If you need to replace a lost password or recover an old account, contact our support team — they can assist with account recovery without requiring a second registration.
zia policy allows only one active account per user. If we detect duplicate accounts registered under the same name, email, phone number, or payment method, one account will be suspended and funds may be withheld pending verification. Using multiple accounts violates our terms and conditions. If you need to replace a lost password or recover an old account, contact our support team — they can assist with account recovery without requiring a second registration.
Payments and transactions
zia accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks including mobile banking, local payment, online payment, and e-wallet. Minimum and maximum deposit amounts vary by payment method and your account verification level. Deposits via e-wallets typically process instantly; bank transfers may take a few hours depending on your bank's processing time. Check your account deposit page for the current ranges and processing timelines for each payment method. If you encounter an issue during deposit, contact our support team with your transaction reference.
zia does not charge fees on deposits made via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers. Withdrawal fees depend on your payment method — e-wallet withdrawals typically have no fee, while bank transfers may include a small processing fee set by your bank. The exact fee, if any, will be shown during the withdrawal confirmation screen before you submit. We recommend reviewing your account withdrawal page to see the current fee structure for your chosen payment method.
Our zia support team can be reached via email through your account settings — log in and navigate to Help or Support, then select Email. Include your username, a online paymentef description of your issue, and your contact phone number. Our team typically responds within one business day. For urgent issues such as account lockout or suspected unauthorized access, mention urgency in the subject line. You can also contact support during major holidays such as Idul Fitri and Idul Adha, though response times may be longer during peak periods.
Games and betting markets
zia offers welcome promotions to new users that vary based on deposit amount and account verification status. Specific offer terms, including any wagering requirements and time limits, are displayed in your account's Promotions section after you register and verify your email. We encourage you to review the full terms of any offer before accepting it. Offers may change based on your region and current campaigns. For details on what welcome offer applies to your account, log in and check the Promotions page, or contact our support team.
zia account settings allow you to change your password, update your email and phone number, enable two-factor authentication, view your transaction history, and manage your payment methods. You can also review your active sessions and log out from other devices. Two-factor authentication adds extra security by requiring an authenticator code each time you log in from a new device. We recommend enabling it immediately after registration. You can also set notifications for withdrawals, login attempts, and account changes. All these tools are found in your Account Settings page after you log in.
Live-dealer tables on zia include blackjack, roulette, baccarat, and Dragon Tiger — games hosted in real time with a live dealer visible via multi-camera studio feed. You interact with the dealer and other players in real time. Slots are automated games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — you spin the reels and results are determined by the game's algorithm. Live-dealer games emphasize real-time interaction; slots emphasize speed and simplicity. Both are available on the zia platform to users in supported jurisdictions.
Security and account care
Go to the zia login page and click Forgot Password. Enter your email address or username, and we will send a password reset link to your registered email. Click the link and create a new strong password. If you do not receive the email within a few minutes, check your spam folder. If you cannot access your email or have other recovery issues, contact our support team with your username and phone number — they can verify your identity and help you regain access to your account.
Two-factor authentication (2FA) adds a second layer of security to your zia account. After you enable it in Account Settings, each login requires your password plus a time-based code from an authenticator app such as Google Authenticator. Even if someone knows your password, they cannot log in without the code. We recommend enabling 2FA immediately after registration. Keep a backup of your recovery codes in a safe place — if you lose access to your authenticator app, recovery codes allow you to regain entry to your account.
zia operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of zia comply with the laws of their jurisdiction. If you are uncertain whether zia is available in your region, please consult our legal notice or contact our support team before attempting to register. Services on zia are available only where applicable law permits.